Shipping policy
Processing
Orders are checked and sent to the warehouse within 1-3 business days. Orders placed on a weekend or public holiday are processed on the next working day. You'll get a confirmation email straight away, and a second email with tracking once the parcel is on its way.
Delivery times
- United States — 7-15 business days
- Canada — 10-20 business days
- Europe — 10-20 business days
- Rest of the world — 12-25 business days
These are estimates, not guarantees. Customs checks, weather and carrier backlogs can add time, and none of that is under our control.
Shipping cost
Shipping is free on every order, to every country we ship to. There is no minimum. The price you see on the product page is the price you pay.
Where we ship from
Most of our items ship from partner warehouses in Asia. We ship worldwide, except to destinations our carriers don't serve. If we can't deliver to your address, checkout will tell you before you pay.
Orders with several items may arrive separately
If your order contains several items, they may travel in separate parcels and arrive on different days — sometimes several days apart. This is normal and you are not charged twice. Each parcel has its own tracking number.
Tracking
Every order ships with tracking. You'll get the link by email as soon as the parcel leaves the warehouse. Tracking can take a few days to start updating and often goes quiet while a parcel is between countries. Silence on the tracking page usually means the parcel is between scan points, not that it is lost.
Customs and import duties
For most destinations, no action is needed from you. Depending on your country and the value of your order, customs duties or import taxes may be charged on delivery. Where that happens, the charge is set by your country's customs authority and is the responsibility of the recipient. We have no way to know the amount in advance and we receive no part of it.
If your order is late
If your order hasn't arrived 10 business days after the estimated window closes, contact us. We'll open an investigation with the carrier, and if the parcel can't be found we'll send a replacement or refund you in full — your choice.
Wrong or incomplete address
We can change a delivery address only before the parcel ships, usually within a few hours of ordering. Write to us immediately if you spot a mistake. Once shipped, an incorrect address means the parcel is either returned to the warehouse or lost. Returned parcels can be reshipped to a corrected address; lost ones we can't recover.
Questions
Write to support@kifosha.com. We reply within 24 hours.