FAQ
Ordering
Do I need an account to order?
No. You can check out as a guest. Creating an account just makes it easier to track orders and reorder later.
I didn't get a confirmation email.
Check your spam folder first — that's where it is nine times out of ten. If it isn't there, write to us with the name and address you used and we'll find the order.
Can I change or cancel my order?
Yes, if you're quick. Orders are sent to the warehouse within 1-3 business days, and until that happens we can change or cancel anything. After it ships, we can't recall it — but you can still return it once it arrives.
Can I order a large quantity?
Write to us before ordering and we'll check availability and pricing.
Shipping
How long does delivery take?
7-15 business days in the United States and 10-25 business days elsewhere, after 1-3 business days of processing. Full details, including times by country, are on our Shipping page.
How much does shipping cost?
Nothing. Shipping is free on every order, with no minimum.
Where do you ship from?
Most of our items ship from partner warehouses in Asia. We ship worldwide.
Can I track my parcel?
Yes. You'll get a tracking link by email once your order leaves the warehouse. Tracking sometimes goes quiet for a few days while a parcel is between countries — that's normal and doesn't mean it's lost.
Only part of my order arrived.
That's expected when an order contains several items: they ship from different warehouses and can arrive days apart, each with its own tracking number. If the rest hasn't turned up within a few days, write to us.
Will I have to pay customs or import duties?
For most destinations, no. Where duties do apply they're set by your country's customs authority — see our Shipping page for the full explanation.
My order is late.
If it's more than 10 business days past the estimated window, write to us. We'll trace it with the carrier and either replace it or refund you in full.
Returns and refunds
What's your return policy?
You have 30 days from delivery to return an item. It needs to be unused and in its original packaging. Our Refund policy has the full terms.
Who pays for return shipping?
If you changed your mind, you do. If the item is damaged, faulty or not what you ordered, we cover it — and in most cases you won't need to send it back at all.
Something arrived damaged or faulty.
Send us a photo and your order number within 30 days of delivery. We'll send a replacement or refund you — you choose. You won't need to pay anything.
I received the wrong item.
Our mistake, and we'll fix it at our cost. Send us a photo of what arrived along with your order number.
How long does a refund take?
We process refunds within 5 business days of approving the return. After that it depends on your bank — usually another 5-10 business days before it shows on your statement.
Payment
What payment methods do you accept?
You'll see every available payment method at checkout, before you enter any card details.
Is it safe to pay on your site?
Yes. Payments are handled by Shopify's checkout, which is PCI DSS compliant. Your card details never reach us and we never store them.
What currency are prices in?
Prices are shown in the currency of your market. If you're paying with a card issued in another currency, your bank converts at its own rate.
Contact
How do I reach you?
Write to support@kifosha.com or use the form on our Contact page. One person reads that inbox and replies within 24 hours, seven days a week.