Refund policy

We want you to be happy with what you ordered. If you're not, here's exactly what happens.

30 days to change your mind

You can return most items within 30 days of delivery. The item must be unused, in its original packaging, and in the condition you received it.

Contact us before sending anything back. We'll confirm the return address and tell you what to include. Parcels sent back without contacting us first can't be traced to your order and may not be refunded.

If your item arrives damaged, faulty or wrong

Send us a photo and your order number within 30 days of delivery. We'll send a replacement or refund you in full — your choice. You won't pay return shipping, and in most cases you won't need to send the item back at all.

Who pays return shipping

If the item is damaged, faulty or not what you ordered, we cover it.

If you simply changed your mind, return shipping is paid by you.

Orders that arrive in several parcels

We ship from more than one warehouse, so an order with several items may arrive in separate parcels on different days. If you want to return the whole order, please wait until everything has arrived, then contact us once. That way we can handle it as a single return.

Refunds

Once we've received and checked the return, we refund to the original payment method within 5 business days. How quickly it appears on your statement is up to your bank — usually a few working days more.

Shipping is free on every order, so there's nothing to deduct.

What we can't accept back

  • Items returned after 30 days from delivery
  • Items that have been used, washed or installed
  • Items returned without their original packaging
  • Items damaged after delivery

Customers in the EU and the UK

You have the right to cancel your order within 14 days of receiving it, without giving a reason. Tell us within those 14 days and send the item back within 14 days of telling us. This right is in addition to the 30-day policy above, not instead of it.

How to start a return

Write to support@kifosha.com with your order number and, if the item is damaged or wrong, a photo. We reply within 24 hours.